Customer Service

Shipping & Delivery

FREE Delivery inside UAE for all orders of AED 200 or more, your order will be delivered to your doorstep within 2-4 business days via the courier company.

A delivery fee of AED 20 will be charged to orders less than AED 200.

Shipping outside UAE is currently not available, but we are working on adding this option soon.

www.museum4u.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Our courier company will contact you to arrange delivery at your convenience. It is important that you respond to phone calls from us or Aramex for address verification and arranging delivery, in order to delivery your shipment in due course.

The courier company offers delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and we would kindly ask you to pick up your orders from the nearest Courier Company office. Please check the “out of delivery areas”.

Out of Delivery Areas

The following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be affected.

Non Delivery Areas in Abu Dhabi vicinity:

Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot,Sir Baniyas,Guwaifath,Das Island,Musaffah-ICAD City 2,

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp)

As an alternative arrangement, these shipments can be held at the Aramex Abu Dhabi office for the consignee’s collection between 07:30-19:30 hrs.

Non delivery areas in Al Ain/Ajman/ Umma Al Quwain/ Fujairah/Ras Al Khaimah vicinity:

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp) , Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site) , Shahma residential area (Dhaid).

Payment

CREDIT CARDS

At museum4u.ae, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We accept credit card payments without any additional charges.

CASH ON DELIVERY

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you will pay in cash to the delivery agent upon receiving your order. We are offering Cash on Delivery service free of charge and is only available for delivery within UAE areas covered by Aramex (please check shipping for serviced areas details). We do not offer Cash on Delivery payment methods for orders above AED 2,500 order value.

Ordering

Enjoy the simple and quick purchasing experience offered by museum4u.ae. Can’t figure it out? Not to worry, for any questions please feel free to contact us at support@museum4u.com or call us at +971 4 2941340.

Amendments and Complaints

If your order has been confirmed and you need to amend it, please email us via support@museum4u.com

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please inform us by email support@museum4u.com. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

Refund & Cancelation Policy

Refund is FREE if: The wrong product was sent by the merchant. The product is defective. The product was damaged in shipping. The product is tampered.

If you make an order and decide after delivery that you don't like it, we are happy to process your return during 10 business days of purchase. This service will be given at a charge of AED 20 to be picked up on return of the item by the courier agent.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Museum On Instagram